Value Assessment Statement

Value Assessment Statement

Our Value Assessment Statement is a regulatory document that we produce each year reviewing our performance, charges, advice and overall service to our clients.

In this report, we provide details of how we deliver value, the actions we’ve taken over the past 12 months, and where we can do more.

Whippet Vehicles Ltd provides a vehicle sourcing service to individuals and business customers throughout the UK.

Our service includes:

· Helping customers to choose a suitable vehicle that meets their needs and requirements.

· Helping customers to understand the vehicle products available to them in the marketplace by providing factual information.

· Helping customers to understand about the financial products available to them by providing factual information.

· Explaining the benefits and risks associated with different vehicles.

· Helping customers to complete the required documents associated with their purchase.

· Sourcing and securing the vehicle from our network of suppliers and dealerships.

· Allowing the customer to access discounts on vehicles negotiated using our purchasing power.

· Ensuring customers find a competitive cost option available to them in the market through our industry relationships.

· Access to a dedicated account manager throughout the research and buying process.

· Offering our Customer Services support throughout the vehicle lifecycle.

· Proactively assisting customers with servicing and maintenance if needed, along with renewals.

We do not offer vehicles which are deemed in the market as ‘performance’, ‘supercar’ or ‘hypercar’. Whippet Vehicles Ltd does not offer vehicles via the ‘Motability’ scheme or any scheme that is associated with PIP payments.

We understand that any new financial commitment can have an impact that extends beyond monetary considerations. Non-financial costs, such as the impact on your time and privacy, should be taken into account.

Regarding your time, searching for a deal, negotiating an agreement, amending a contract, or cancelling an order can all be time-consuming processes that require careful consideration. As a broker, our aim is to alleviate this burden by providing independent and impartial advice, direction, and support throughout the entire purchasing journey.

At Whippet Vehicles Ltd, we prioritise providing excellent value to our customers. To ensure we meet this goal, we assess our value proposition by evaluating our unique selling points, core values, pricing competitiveness, and service quality.

We have established comprehensive processes for reviewing our business performance, pricing strategies, and services for personal and small business leasing customers. With the FCA’s Assessment of Value requirements, we have enhanced these procedures by enforcing greater transparency and rigor to our pre-existing processes.

Our commitment to delivering value in practice is straightforward: we offer competitive pricing backed by personalised, first-class service. We work closely with customers to ensure their vehicle requirements are met, from selecting the most suitable vehicle to arranging credit and delivery.

At Whippet Vehicles Ltd we have undergone thorough industry training before interacting with customers, and the competency is signed off by the owner.

Additionally, we have completed mandatory training modules approved by industry bodies annually. We complete compliance training sessions, covering topics such as Consumer Duty, Vulnerability, Conduct, and Complaints Handling.

To ensure consistent, high-quality service, our business regularly monitors the performance of our customer-facing staff.

· Price & Value Management Information

· Complaints

· Customer Survey

Through our Customer Relationship Management system, we are able to measure many parts of the customer journey. This includes Credit Decline, Cancellations, take up rates (where we measure our competitiveness in the marketplace), amongst other data. We have a robust complaints procedure, where any expression of dissatisfaction is logged, reviewed and thorough root cause analysis is carried out.

Our customer survey questionnaire is sent to all retail customers at the point their vehicle is delivered. This questionnaire measures our performance against the key Treating Customers Fairly indicators, as well as the Consumer Duty outcomes.

We encourage our customers to give us a review on, which gives us another good measure of our effectiveness in customer service.